Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") governs the collection, processing, storage, use, disclosure, and protection of personal information by 3jld Casino (the "Company," "we," "us," or "our") in connection with your use of the gaming platform accessible at https://3jld.cam and all associated services (the "Platform" or "Service"). This Policy is designed to inform you (the "User," "Player," "you," or "your") about your privacy rights and our data protection practices in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.

1. Information We Collect

1.1. Personal Identification Information

When you register for an account on the 3jld Casino Platform, we collect personal identification information necessary to verify your identity, comply with regulatory requirements, and provide our services. This information includes but is not limited to:

• Full legal name as it appears on government-issued identification documents
• Date of birth and age verification details to confirm you are at least 21 years old
• Gender identity for regulatory reporting purposes
• Residential address including street address, barangay, city/municipality, province, and postal code
• Valid email address for account communications and notifications
• Mobile phone number for SMS verification, two-factor authentication, and customer support
• Government-issued identification documents including Philippine passport, driver's license, UMID, SSS ID, postal ID, or voter's ID
• Proof of address documents such as utility bills, bank statements, or government correspondence dated within the last three months
• Photographs or scanned copies of identification documents submitted during KYC (Know Your Customer) verification

1.2. Financial and Payment Information

To facilitate deposits, withdrawals, and financial transactions on the 3jld Casino Platform, we collect the following financial information:

• GCash account details including mobile number and account name
• PayMaya account information and registered mobile number
• Bank account details including bank name, account number, and account holder name for deposits and withdrawals
• Cryptocurrency wallet addresses for USDT (Tether) transactions
• Transaction history including deposit amounts, withdrawal requests, dates, times, and payment methods used
• Payment method verification screenshots or documents to prevent fraud
• Source of funds documentation for enhanced due diligence when required by anti-money laundering regulations

The Company does not store complete credit card numbers, CVV codes, or full bank account credentials. Payment processing is handled by certified third-party payment service providers who maintain PCI DSS (Payment Card Industry Data Security Standard) compliance.

1.3. Gaming Activity and Usage Data

The 3jld Casino Platform automatically collects information about your gaming activity and platform usage to improve our services, detect fraud, and ensure fair play. This data includes:

• Game selection preferences and playing patterns across Color Game, Star Fishing, Bingo, Slots, and other offerings
• Betting history including wager amounts, game outcomes, win/loss records, and RTP (Return to Player) statistics
• Bonus activation and usage patterns including wagering progress and completion rates
• Session duration, login frequency, and time spent on different sections of the Platform
• Device information including browser type, operating system (iOS, Android, Windows, macOS), screen resolution, and device model
• IP addresses and geolocation data to verify your location within the Philippines and prevent unauthorized access from restricted jurisdictions
• Cookies, web beacons, and similar tracking technologies to remember your preferences and improve user experience
• Customer support interactions including chat transcripts, email correspondence, and support ticket histories

1.4. Communications and Marketing Preferences

We collect information about your communication preferences and marketing consent including subscription to promotional emails, SMS notifications for bonuses and exclusive offers, push notifications through mobile applications, and preferences for receiving updates about new games, tournaments, and special events.

2. How We Use Your Information

2.1. Account Management and Service Provision

The primary purpose of collecting your personal information is to create, maintain, and manage your 3jld Casino account and provide you with access to our gaming services. Specifically, we use your information to:

• Verify your identity and age to comply with Philippine gaming regulations requiring players to be 21 years or older
• Process account registration and enable access to gaming features
• Authenticate login attempts and implement security measures including two-factor authentication
• Process deposits, withdrawals, and financial transactions securely and efficiently
• Track gaming activity and maintain accurate records of your betting history and account balance
• Calculate and distribute winnings, bonuses, and promotional rewards
• Provide customer support and respond to inquiries, complaints, or technical issues
• Communicate important account information, terms updates, and service announcements

2.2. Regulatory Compliance and Legal Obligations

As a PAGCOR-regulated gaming operator, 3jld Casino is legally required to collect and maintain certain personal information to comply with Philippine gaming laws and anti-money laundering regulations. We use your information to:

• Conduct KYC (Know Your Customer) verification in accordance with PAGCOR licensing requirements
• Perform enhanced due diligence for high-value transactions or suspicious activity patterns
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC) when legally required
• Maintain audit trails and transaction records for regulatory inspections
• Respond to lawful requests from government authorities, law enforcement agencies, or courts of law
• Comply with tax reporting obligations and withholding requirements under Philippine tax laws
• Prevent underage gambling, identity theft, fraud, money laundering, and other illegal activities

2.3. Fraud Prevention and Security

Protecting the integrity of the 3jld Casino Platform and safeguarding our users from fraudulent activity is a top priority. We use your information to detect and prevent fraud, collusion, bonus abuse, multi-accounting, use of automated betting software or bots, unauthorized access attempts and account takeovers, chargebacks and payment fraud, and identity theft and impersonation. Our fraud detection systems employ advanced algorithms and machine learning models to identify suspicious patterns while minimizing false positives that could inconvenience legitimate players.

2.4. Marketing and Promotional Communications

Subject to your consent and communication preferences, we may use your contact information to send marketing communications including promotional emails about new games, bonuses, and special offers, SMS notifications for exclusive VIP rewards and time-sensitive promotions, push notifications through the 3jld Casino mobile application, personalized bonus offers based on your gaming preferences and activity, newsletters featuring gaming tips, strategy guides, and industry news, and invitations to tournaments, competitions, and special events.

You have the right to opt out of marketing communications at any time by adjusting your account settings, clicking the unsubscribe link in promotional emails, or contacting our support team. Please note that even if you opt out of marketing communications, we will still send transactional emails related to your account such as withdrawal confirmations, security alerts, and important policy updates.

2.5. Platform Improvement and Analytics

We analyze aggregated and anonymized usage data to improve the 3jld Casino Platform and enhance user experience. This analysis helps us optimize game performance and loading times, identify popular games and features, develop new gaming content that matches user preferences, improve mobile application usability and interface design, detect and resolve technical bugs or glitches, and measure the effectiveness of promotional campaigns and bonuses.

3. How We Share Your Information

3.1. Third-Party Service Providers

The 3jld Casino Platform relies on trusted third-party service providers to deliver certain functions of our services. We may share your personal information with payment processors (GCash, PayMaya, banks, cryptocurrency exchanges) to facilitate deposits and withdrawals, identity verification services to conduct KYC checks and age verification, cloud hosting providers for secure data storage and platform infrastructure, email service providers for transactional and promotional communications, SMS gateway providers for two-factor authentication and notifications, customer support software platforms for managing support tickets and live chat, and analytics and fraud detection services to monitor platform usage and identify suspicious activity.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and are prohibited from using your data for any purpose other than providing services to 3jld Casino. We carefully vet our service providers to ensure they comply with applicable data protection laws and implement appropriate security measures.

3.2. Regulatory Authorities and Law Enforcement

We may disclose your personal information to government authorities, regulatory bodies, and law enforcement agencies when required by law or when we have a good-faith belief that such disclosure is necessary to comply with legal obligations including PAGCOR audits, inspections, and regulatory reporting, Anti-Money Laundering Council (AMLC) investigations, National Privacy Commission (NPC) inquiries, court orders, subpoenas, or search warrants, and tax authorities for reporting and withholding purposes. We will only disclose the minimum amount of information necessary to comply with the legal requirement and will notify you of such disclosure when legally permitted to do so.

3.3. Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy involving 3jld Casino, your personal information may be transferred to the successor entity or acquiring party. We will provide notice before your information is transferred and becomes subject to a different privacy policy. You will have the opportunity to delete your account before such transfer if you do not wish to continue using the service under new ownership.

3.4. Affiliates and Marketing Partners

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, with your explicit consent, we may share limited information with carefully selected marketing partners to deliver targeted promotions and offers that may be of interest to you. You can withdraw this consent at any time through your account settings.

4. Data Security Measures

The 3jld Casino Platform implements industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Secure, access-controlled data centers with physical security measures including biometric authentication
• Regular security audits and penetration testing by independent cybersecurity firms
• Multi-factor authentication options for account access
• Automated monitoring systems to detect and respond to security threats in real-time
• Employee training on data protection best practices and confidentiality obligations
• Strict access controls limiting employee access to personal information on a need-to-know basis
• Regular software updates and security patches to protect against known vulnerabilities

Despite our comprehensive security measures, no system is completely immune to security breaches. In the unlikely event of a data breach that compromises your personal information, we will notify affected users within seventy-two (72) hours in accordance with the Data Privacy Act of 2012 and will take immediate steps to mitigate the impact and prevent future incidents.

5. Your Privacy Rights

5.1. Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our Data Protection Officer at [email protected]. We will provide the requested information in a commonly used electronic format within fifteen (15) business days of your request.

5.2. Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support. For changes requiring verification (such as name or date of birth changes), you may need to provide supporting documentation.

5.3. Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, you withdraw consent upon which processing is based, or you object to processing and there are no overriding legitimate grounds. Please note that we may be required to retain certain information to comply with legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes. Account deletion requests can be submitted through customer support.

5.4. Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider. This right applies to information you have provided to us with your consent or for the performance of a contract.

5.5. Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can exercise this right by adjusting your communication preferences in your account settings or by clicking the unsubscribe link in marketing emails. You also have the right to object to processing based on legitimate interests, though we may continue processing if we can demonstrate compelling legitimate grounds.

5.6. Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal. To withdraw consent, contact our Data Protection Officer or adjust your account settings.

5.7. Right to Lodge a Complaint

If you believe your privacy rights have been violated or you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information for the NPC is available at their official website.

6. Cookies and Tracking Technologies

The 3jld Casino Platform uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits and remember your preferences.

6.1. Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including login authentication, session management, and security features. These cookies cannot be disabled without affecting platform usability.
• Performance Cookies: Collect anonymous information about how visitors use the Platform, which pages are visited most frequently, and error messages encountered. This data helps us optimize platform performance.
• Functionality Cookies: Remember your preferences such as language selection, game favorites, and display settings to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. These cookies require your consent.

6.2. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before cookies are stored. However, disabling certain cookies may limit your ability to use some features of the 3jld Casino Platform. Our cookie consent banner allows you to customize your cookie preferences when you first visit the Platform.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Specific retention periods include:

• Active account information: Retained for the duration of your account plus five (5) years after account closure to comply with regulatory requirements
• Transaction records: Retained for seven (7) years in accordance with anti-money laundering regulations
• KYC documents: Retained for five (5) years following account closure as mandated by PAGCOR regulations
• Marketing communications: Retained until you withdraw consent or unsubscribe
• Support tickets and communications: Retained for three (3) years for quality assurance and dispute resolution
• Gaming activity logs: Retained for five (5) years for fraud detection and regulatory compliance

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

8. International Data Transfers

The 3jld Casino Platform primarily serves users in the Philippines, and your personal information is stored on servers located within the Philippines or in secure data centers in countries with adequate data protection standards. In some cases, we may transfer data to third-party service providers located outside the Philippines. When we do so, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, or other legally approved mechanisms to protect your information. By using the Platform, you consent to such international transfers.

9. Children's Privacy

The 3jld Casino Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child has provided personal information to 3jld Casino should contact our Data Protection Officer immediately.

10. Changes to This Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated through email notification to your registered email address and through prominent notice on the Platform at least thirty (30) days before the changes take effect. Your continued use of the 3jld Casino Platform after the effective date of the revised Privacy Policy constitutes acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7 through the Platform
• Postal Address: Available upon request for formal correspondence

We are committed to addressing your privacy concerns promptly and will respond to all inquiries within fifteen (15) business days. For urgent matters related to data breaches or security concerns, please mark your communication as "URGENT" for expedited handling.